Privacy Policy – How Bengal Bat Protects Your Data

01 Who We Are

Bengal Bat is an online sports betting and gaming platform operating at bengal-bat.vip. We are the data controller responsible for the personal information you provide when you use our platform. When this Privacy Policy refers to "Bengal Bat", "we", "us", or "our", it means the Bengal Bat platform and the team that operates it.

We take our responsibilities as a data controller seriously. That means we decide how and why your personal data is processed, and we are accountable for making sure it is handled correctly, securely, and in line with this policy.

If you have any questions about how Bengal Bat handles your personal data, or if you want to exercise any of your rights under this policy, you can reach us at [email protected]. We aim to respond to all privacy-related enquiries within five business days.

02 Data We Collect

Bengal Bat collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse, and occasionally from third parties such as payment providers. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming concern and you have provided it voluntarily.

03 How We Use Your Data

Bengal Bat uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would not reasonably expect.

• To create and manage your Bengal Bat account, including verifying your identity and age.
• To process deposits, withdrawals, and bet settlements accurately and securely.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To provide customer support and respond to your enquiries and complaints.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To send you promotional communications about Bengal Bat offers and features — but only if you have opted in to receive them.
• To comply with legal and regulatory obligations, including anti-money laundering requirements.
• To improve the Bengal Bat platform by analysing how players use it and identifying areas for improvement.
• To enforce our Terms and Conditions and protect the rights of Bengal Bat and its players.

04 Legal Basis for Processing

Bengal Bat processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the Bengal Bat service you have signed up for — including account management, bet settlement, and payment processing.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve our service — where these interests do not override your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

Bengal Bat does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:

• Payment providers: We share necessary financial data with bKash, Nagad, and other approved payment processors to complete your transactions. These providers are bound by their own privacy obligations.
• Identity verification services: We may share identity documents with third-party verification providers to confirm your age and identity as required by our compliance obligations.
• Technology providers: We use third-party services to operate the platform, including hosting, analytics, and customer support tools. These providers process data on our behalf and are contractually required to protect it.
• Law enforcement and regulators: We may disclose your data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of Bengal Bat or its players.
• Business transfers: In the event that Bengal Bat is acquired by or merged with another organisation, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

We do not share your personal data with advertisers, data brokers, or any third party for their own marketing purposes. Every third party that receives your data is required to handle it securely and in accordance with applicable data protection law.

06 Cookies

Bengal Bat uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session, and enable core features like deposits and bet placement. You cannot opt out of essential cookies.
• Analytics cookies: These help us understand how players use Bengal Bat — which pages are most visited, where players drop off, and how the platform can be improved. The data collected is aggregated and anonymous.
• Preference cookies: These remember your settings and preferences, such as your language or display options, so you do not have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, protect your account, and maintain the integrity of the platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Bengal Bat platform. For full details on the cookies we use, please refer to our cookie settings panel available on the platform.

07 Data Retention

Bengal Bat retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by law. The following general retention periods apply:

• Account data is retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for five years after the end of the business relationship.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies and analytics is typically retained for no longer than 13 months.

When your data is no longer required, Bengal Bat will securely delete or anonymise it. If you request deletion of your account, we will action that request promptly, subject to any legal obligations that require us to retain certain records.

08 Your Rights

You have the following rights in relation to your personal data held by Bengal Bat. To exercise any of these rights, contact us at [email protected]. We will respond within five business days and will not charge a fee for standard requests.

• Right of access: You can request a copy of the personal data Bengal Bat holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly in your account settings.
• Right to erasure: You can request that Bengal Bat delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You can object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

09 Data Security

Bengal Bat takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and Bengal Bat is encrypted using TLS (Transport Layer Security).
• Sensitive data such as passwords is stored using strong one-way hashing algorithms and is never stored in plain text.
• Access to personal data within Bengal Bat is restricted to staff who need it to perform their job functions, and all staff are trained on data protection obligations.
• We conduct regular security reviews and vulnerability assessments of the Bengal Bat platform.
• In the event of a data breach that is likely to affect your rights and freedoms, Bengal Bat will notify you and the relevant authorities as required by law, without undue delay.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect any unauthorised access to your account.

10 Children's Privacy

Bengal Bat is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to Bengal Bat, please contact us immediately at [email protected].

Upon receiving such a report, we will investigate promptly, close the account if confirmed, void any bets placed, and securely delete all associated personal data. Protecting minors is a responsibility we take very seriously, and we have age verification measures in place at registration to prevent underage access.

11 Changes to This Policy

Bengal Bat may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes — particularly those that affect how we use your personal data or your rights — we will notify you directly via your registered email address or through a prominent notice on the Bengal Bat platform before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Your continued use of Bengal Bat after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bengal Bat handles your personal data, please get in touch. We are committed to resolving privacy concerns promptly and transparently.

• Email: [email protected]
• Live chat: available from your Bengal Bat account dashboard, 24 hours a day
• FAQ: visit our FAQ page for answers to common questions about accounts and data

For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For the full rules governing your use of the platform, see our Terms and Conditions.